Rubbish Clearance St Johns Wood Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance St Johns Wood provides waste and rubbish removal services to customers. By making a booking, accepting a quotation, or allowing our team to collect waste from your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Service means any rubbish clearance, waste removal, waste collection, or related service provided by us.

We, us, our means Rubbish Clearance St Johns Wood as the service provider.

You, your, customer means the individual or business requesting or receiving the Service.

Premises means the property, land, or location from which we are instructed to collect waste.

Waste means any materials, items, or rubbish presented to us for removal, excluding prohibited items as set out in these Terms.

2. Scope of Services

We provide rubbish clearance and waste collection services, including removal of household waste, garden waste, light construction and refurbishment waste, commercial waste, and bulky items, subject to these Terms and to applicable waste regulations.

We reserve the right to refuse collection of any waste that is hazardous, prohibited, unsafe to handle, or which exceeds agreed volumes or weights. This may include but is not limited to asbestos, clinical waste, chemicals, solvents, gas bottles, pressurised containers, and certain electrical or electronic equipment where specialist handling is required.

The exact scope of the Service will be as agreed at the time of booking or upon our arrival and assessment of the waste at your Premises.

3. Booking Process

You may book our rubbish clearance service by telephone, email, or online enquiry, where available. At the time of booking, we will request information about the type and approximate quantity of waste, the location of the Premises, accessibility, and any special requirements.

Based on the information you provide, we may give an estimated price and proposed time window for collection. Any estimated price is subject to change after our team inspects the waste in person.

Your booking is considered confirmed when we have accepted it and agreed a collection date or time window with you. We reserve the right to refuse or cancel any booking at our reasonable discretion.

You must ensure that all information provided during the booking process is accurate and complete. If we arrive and the circumstances are materially different from those described, we may revise the price, adjust the Service, or decline to carry out the work.

4. Access and Customer Responsibilities

You are responsible for providing safe and reasonable access to the Premises for our vehicles and team members. This includes ensuring that any necessary parking arrangements, permits, or authorisations are in place prior to our arrival.

You must ensure that the waste to be collected is clearly identified and separated from any items that are not to be removed. Our team will rely on your instructions and will not be responsible for removing items incorrectly presented as waste.

If access is restricted, unsafe, or not as described at the time of booking, we may charge a waiting fee, a call-out fee, or cancel the Service and charge a cancellation fee in accordance with these Terms.

5. Pricing and Quotations

Our charges may be based on factors including but not limited to: volume of waste, weight, type of waste, labour time, loading difficulty, access limitations, and disposal or recycling costs.

Any quotation provided prior to arrival is an estimate only and is not binding until our team has inspected the waste in person. After inspection, we will confirm the final price before starting work. If you do not accept the revised price, we are not obliged to carry out the Service.

Unless otherwise stated, all prices quoted are exclusive of any applicable taxes, fees, or surcharges. Where applicable, VAT or similar taxes will be added at the prevailing rate.

6. Payments

Payment is due on completion of the Service, unless we have agreed alternative terms in writing before the collection. We may accept payment by cash, card, bank transfer, or other methods as notified by us from time to time.

We reserve the right to require full or partial payment in advance, particularly for larger projects, commercial work, or where special arrangements are necessary.

If payment is not made when due, we may charge interest on any overdue amount at the statutory rate, together with any reasonable costs incurred in the recovery of outstanding sums. Ownership of any waste collected will not transfer back to you in the event of non-payment; however, you will remain liable for all charges incurred.

7. Cancellations and Changes

You may cancel or amend your booking by contacting us during our normal business hours. To avoid cancellation charges, you must give us at least 24 hours notice before the agreed collection time.

If you cancel with less than 24 hours notice, or if we are unable to complete the Service due to circumstances within your control, we may charge a reasonable cancellation fee or call-out charge. This may include, for example, where we are unable to gain access to the Premises, where parking is unavailable, or where the waste is not ready for collection.

We reserve the right to cancel or reschedule a booking for reasons including but not limited to vehicle breakdown, staff illness, severe weather, safety concerns, or regulatory requirements. Where possible, we will notify you as soon as reasonably practicable and offer an alternative appointment. We will not be liable for any loss arising from such cancellation or delay, other than a refund of any pre-payment for services not provided.

8. Service Delivery and Performance

We will use reasonable care and skill in providing the rubbish clearance and waste collection Service. Time of performance is not of the essence, and any timescales or arrival windows given are estimates only.

Our team will load waste from the agreed areas at the Premises and may, at our discretion, assist with reasonable moving or carrying of items within the property. We reserve the right to decline to move items that are excessively heavy, unsafe, or likely to cause damage to persons or property.

We will take reasonable care to avoid damage when carrying out the Service. However, you accept that minor scuffs or marks may occur in tight access areas or where heavy items are removed, and that such minor cosmetic damage will not give rise to a claim against us.

9. Prohibited and Restricted Waste

Certain types of waste require specialist handling and are not covered by our standard Service. These may include, without limitation, asbestos, clinical or medical waste, biological waste, flammable liquids, chemicals, oils, paints, gas cylinders, explosives, and radioactive materials.

You must inform us in advance if any such materials are present. If prohibited or restricted waste is presented to us without prior notice, we may refuse to collect it, adjust our charges, or terminate the Service. You will be responsible for any costs or liabilities arising from your failure to disclose such materials.

We may also limit the quantities or types of electrical and electronic equipment, tyres, refrigeration units, and similar items that we are able to collect, in line with applicable regulations.

10. Compliance with Waste Regulations

We operate in accordance with applicable UK waste management legislation and regulatory requirements. This includes holding relevant registrations or licences where required for the collection, transport, and disposal of controlled waste.

Once waste has been collected and loaded onto our vehicle, it becomes our responsibility and we will ensure it is taken to an authorised facility for reuse, recycling, recovery, or disposal in accordance with relevant regulations.

We may issue or provide details of waste transfer notes or similar documents in accordance with legal requirements and best practice. You agree to provide any information reasonably requested to complete such documentation.

11. Liability and Limitations

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under UK law.

Subject to the above, our total liability to you in respect of any claim arising out of or in connection with the Service, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by you for the specific Service giving rise to the claim.

We will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of goodwill arising from or in connection with the Service or these Terms.

You are responsible for ensuring that items intended to be kept are separated from items intended to be removed. We will not be liable for removing items that you or your representatives have left with or among waste, where it was reasonable for us to assume that such items were to be disposed of.

12. Customer Property and Damage

You must take reasonable steps to protect your property, including floors, walls, and fixtures, before we attend. If you are concerned about potential damage, you should inform us in advance so that appropriate precautions can be considered.

If damage occurs as a direct result of our negligence, you must notify us in writing as soon as reasonably possible and in any event within 7 days of the Service. We reserve the right to inspect the alleged damage before any remedial action or compensation is agreed.

13. Insurance

We maintain appropriate insurance cover in respect of our legal liabilities arising from the provision of the Service. Details of our insurance may be provided on request.

14. Force Majeure

We will not be liable for any delay or failure to perform the Service where such delay or failure is due to events or circumstances beyond our reasonable control. These may include, without limitation, extreme weather, accidents, road closures, strikes, acts of terrorism, or interruptions to utilities or transport networks.

In such circumstances, we may suspend or reschedule the Service, and we will endeavour to notify you as soon as practicable.

15. Complaints

If you are dissatisfied with any aspect of our rubbish clearance or waste collection service, you should raise the issue with our team on site where possible, or contact our office as soon as possible after the Service.

We will investigate your complaint and aim to resolve it promptly and fairly. We may request further information or evidence in order to assess your complaint fully.

16. Data Protection and Privacy

We may collect and process personal data about you for the purposes of managing your booking, providing the Service, handling payments, and dealing with any queries or complaints.

We will handle your personal information in accordance with applicable data protection laws. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary for the performance of the Service, for legal or regulatory purposes, or where you have given your consent.

17. Variation of Terms

We may amend or update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular Service.

Any changes will take effect when published on our website or otherwise communicated to you. Continued use of our Services after such changes are made will constitute your acceptance of the updated Terms.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of our rubbish clearance and waste collection services.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us in relation to the Service. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.

20. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

21. Contact Details

If you have any questions about these Terms and Conditions or about our rubbish clearance services, you may contact us using the details provided on our website or on your booking confirmation.